INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
1. What is the delivery time for my order?
We strive to deliver all orders within 2–4 business days across Egypt. For international shipping, please contact our support team.
2. Are the MediQ devices covered by warranty?
Yes, all our professional aesthetic devices come with a comprehensive warranty. We also provide after-sales technical support and maintenance.
3. Can I get training on how to use the devices?
Absolutely! We provide professional guidance and instructional materials for our mesotherapy and micro-needling devices to ensure the best results for your clinic.
4. What is your return policy for skincare products?
Due to the nature of professional beauty products, items can only be returned if they are sealed, unused, and in their original packaging within 14 days of purchase.
5. Do you offer bulk discounts for clinics and salons?
Yes, we have special wholesale pricing and offers (like our Buy 2 Get 1 Free campaigns) specifically designed for beauty professionals and clinics.
INFORMATION ABOUT US
